Sheu Rotimi Abdulganiyy
IT Infrastructure Management Specialist
Dedicated IT professional with expertise in network infrastructure, systems administration, and technical support. Proven track record of improving network efficiency, reducing downtime, and implementing secure solutions across enterprise environments.
About Me
Passionate about leveraging technology to drive efficiency, security, and innovation, I have experience in IT infrastructure management, web-development, cybersecurity, and network engineering, with a proven track record of enhancing system performance, reducing downtime, and fortifying security frameworks. My experience spans campus networks, telecommunications, and maritime logistics, where I have implemented network automation, optimized troubleshooting processes, and collaborated with cross-functional teams to improve service delivery. With a strong foundation in service management and network design architecture, I have successfully managed enterprise active directory frameworks, M365 admin portal, logical and physical networking, and cloud computing solutions to support business continuity, disaster recovery with optimum risk management. I'm a certified network associate, ITIL Specialist, cybersecurity analyst, and multi-cloud networking professional. I focus on aligning IT strategies with operational goals, ensuring compliance, and enhancing organizational resilience.
Work Experience
Consumer Service Technician
2022 - PresentSaskatchewan Telecommunications
- Enhanced customer satisfaction by translating complex technical issues into accessible solutions.
- Reduced average ticket resolution time by 40% through process optimization and automation
- Delivered high-quality technical support, improving first-call resolution through effective fault isolation techniques.
- Collaborated with internal teams to identify and resolve recurring service issues, contributing to improved operational efficiency.
Senior Coordinator, IT
2020 - 2022Hapag Lloyd Nigeria Shipping
- Administered enterprise LAN/WAN infrastructure supporting a diverse range of endpoints
- Achieved 99.9% network uptime through proactive monitoring and maintenance
- Developed system documentation, including network topology and baseline configurations.
- Led migration to cloud-based infrastructure reducing operational costs by 30%
IT Support Specialist
2018 - 2020Zomay Marine and Logistics Ltd.
- Provided tier 2/3 technical support for hardware, software, and network issues
- Managed Active Directory, Group Policy, and Exchange Server environments
- Implemented backup and disaster recovery solutions ensuring data integrity